FREQUENTLY ASKED QUESTIONS
Can I return Peanuts branded items that were bought in partner retail stores or c-commerce sites?
Unfortunately, no. Peanuts branded items bought in partner retail stores or partner e-commerce sites and not purchased on Peanuts.store are not eligible for return/exchange through our website. Please work with the partner retail store or e-commerce site to see what their return or exchange policy is. Sorry for any inconvenience.
The customer support team for Peanuts.store can only offer support for products sold through our website.
How can I contact the Peanuts Store?
Hours: Monday through Friday, 9 am to 5 pm EST
We typically respond to emails within 1 – 3 business days of receipt.
ABOUT THE WILDFLOWER GROUP
The Wildflower Group is a licensing and ecommerce agency that specializes in building, marketing and optimizing branded online stores.
CONTACT THE WILDFLOWER GROUP
The Wildflower Group
1422 Grand Street, Unit 4D,
Hoboken, New Jersey 07030
What payment methods can I use?
ORDERS AND SHIPPING
How long will it take to receive my order?
Orders typically take 7 – 10 business days to ship, depending on the order. Most Peanuts orders are custom made and printed on-demand. Delivery time varies based on your location and size of your order.
HOLIDAY 2021 SHIPPING (AS OF DEC. 3, 2021)
Note that orders typically take 7 – 10 business days to ship. Delivery time varies based on your location and size of your order. Due to this timeline, orders placed after Dec. 3rd may not arrive in time for Christmas.
Exceptions are indicated as a note on the product listing and only applies to delivery locations in the contiguous U.S.
How do I track my order?
You will receive a confirmation email when we receive your order. If you do not receive the confirmation message within a short time of placing your order, please check your Spam or Junk folder just in case the confirmation email got delivered there instead of your inbox. If so, make sure you mark the confirmation as Not Spam, which should allow future messages to get through to you. Once your order has shipped, you will receive a confirmation email with your tracking information.
Do you ship products Internationally?
I’m sorry, but we only ship products in the United States and Canada.
RETURNS AND EXCHANGES
What is your return policy?
We want you to love your purchase. If you’re not 100% satisfied, we accept returns or exchanges within 60 days from the date you received your order. Shipping fees are not refundable.
Note that items must be returned unused, in the original condition and packaging. Customer pays return shipping.
How do I return or exchange an item?
We accept returns or exchanges within 60 days from the date you received your order. Please contact customer service at firstname.lastname@example.org with your name, order number and reason for returning the item(s).
Customer service will respond via email within 1 – 3 business days with instructions on how to return or exchange.
Who pays for shipping on items for return?
You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.
Who pays for shipping on items for exchange?
You will be responsible for paying the shipping costs for returning your item. We will send the new item out to you at no extra cost.
What if an item is damaged or defective?
If you received an item which is damaged or defective, please send a photo of the item and the defect or damaged area to email@example.com. Please include your name, email and order # in your correspondence. We will review the photo and respond with further instructions.
What if I’ve received the item as a gift and I want to return or exchange?
Please contact customer service at firstname.lastname@example.org for returns/exchanges of gifts. Customer service will respond via email within 1 – 3 business days with instructions.
How long until I receive my refund?
Please allow 7 – 10 business days for your return to be processed by our warehouse. The amount of time for the refund to reflect back on your account will depend on your financial institution. Please contact your bank, credit card company or other financial service provider for questions about timing of returned funds.
Have a question not related to the Shop Peanuts store?